It is with mixed feelings that we announce Dustin Heater’s resignation from the Head of IT & Business and Technology Services. He will be sorely missed by many, and we are sad to see him go; at the same time, we’d like to congratulate him as he moves on to a new chapter in his life where he will continue to develop and challenge his skills in academic and professional settings.

Through the past 10 years at Concorde, Dustin has made momentous contributions and has supported the growth of the company in ways that have made many of our lives and routines easier. He joined us at National 17 as a bartender after leaving restaurant management with groups like Joey’s and Roosevelt. We tapped him on the shoulder to bartend at Wildhorse Saloon. He progressed into Bar Manager and Manager roles at National 17 and then Double Zero Chinook. He joined the Head Office IT team 5 years ago and assumed the role of Department Lead in the Fall of 2020.

Dustin has supported the company and the BATS team through numerous restaurant openings, POS conversions, the two-year plan to implement Office 365 completed in two months, and the midnight hour POS 911. We appreciate the work that we saw and understand equally to the work that we did not see and cannot understand, as much of his effort and his greatest achievements are seen and understood by few.

Dustin is transitioning duties to our new Director of IT, Lawrence Chang as well as leaving copious instructions, diagrams, schematics, guides and voice memos for the team.

We are having a send off for Dustin Thursday, April 25th, 3:00 pm at National 17. Please join us to share our thanks and appreciation and best wishes.

Lawrence Chang has joined Concorde as the Head of the IT Department. Lawrence is a passionate IT professional with strong experience with Project Management, Information Security, Data Governance, Vendor Relationships, Communication and Problem Solving. He enjoys a collaborative work environment that encourages innovation. Lawrence was most recently with the TELUS Convention Centre as Director, IT overseeing all aspects of IT with many successful implementations and installs. He is well versed in strategic and tactical planning of technology that matches the vision, mission, and objectives of the organization. In previous roles, he was heavily involved in Network and Systems management. Lawrence is as self proclaimed foodie so I am sure our venues will be seeing a lot of him out of work as well. Please welcome Lawrence to the Concorde Family when you next see him.